Troubleshooting

  1. HPC EI Fire Pit Kit Troubleshooting

    Need help with your EI system?

    Electronic ignition fire pits are great when they're working, which is, fortunately, most of the time you'll own it. However, even top-of-the-line products can have minor issues from time to time. If you're having trouble getting your electronic ignition fire pit to work properly, check out our helpful guide below and get back to enjoying your fire pit sooner.

  2. HWI Troubleshooting Chart

    Need help with your hot wire ignition fire pit? Even the best products may run into issues from time to time. Fortunately, most problems can be resolved relatively easily. Check out this helpful chart to get your HWI system back to proper working condition.
  3. Gas Fire Pit Troubleshooting

    Having issues with your fire pit?

    Just like a gas oven or gas heater are gas appliances, a fire pit is also a gas appliance and therefore proper precautions must be taken in order to ensure safety during installation and use - always be sure to follow the guidelines specified by the manufacturer in the installation & operation instructions. With that being said, many common issues are results of these specifications being overlooked - not the components themselves.

  4. What Causes the Whistling Noise in Your Fire Pit?

    What is that annoying whistling noise, and what causes it?

    We receive a fair share of customer feedback showing their frustration that the gas fire pit they worked so hard to build is now making an annoying "whistling" sound when operating. We understand. Fortunately, it's almost always the result of two common culprits: flex lines, or gas supply.

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