Frequently Asked Questions

Assembly/Construction FAQs Purchase/Shipping/Returns FAQs Troubleshooting FAQs



Do I need a burner pan for my gas fire pit?

Yes and No.

For natural gas users, a burner pan is highly recommended- but not necessary. A burner pan will not only keep your burner supported within your enclosure, but it will also reduce the amount of fire pit media you need to use. A properly mounted fire pit pan can greatly increase the life and performance of your fire pit burner ring, it’s better for drainage- keeping everything in your fire pit drier, while also making the maintenance of your fire pit easier.

For liquid propane applications, a burner pan is necessary. LP applications require an air mixer in order to operate, in order to ensure the highest level of performance and safety you must provide adequate space around the air mixer provided by the pan; additionally LP systems must be configured in a way to minimize fuel settling below the pan.


What do I need if I want to use propane for my gas fire pit?

If you plan on using propane for your gas fire pit you will need an air mixer and a burner pan, while also making sure your propane line is regulated. An air mixer is necessary because propane needs to mix with air in order to create a clean, efficient fuel. The burner pan is necessary to ensure the proper amount of spacing for your air mixer to gather air in order to mix with the propane, allowing proper burning. Also, the pan is designed to be installed in a way so that it prevents fuel from settling below the pan and burner; failure to do so could result in personal injury or explosion.


What do I need to connect my gas fire pit to a standard 20 lb. propane tank?

With a standard 20 lb. propane tank you are limiting the amount of BTU usage to between 90,000 and 100,000. For this reason, the largest ring recommended you use would be 18”, you will also need a regulator and an air mixer along with the other standard supplies necessary (e.g. fittings, valve, key, and piping.)


What is fire pit media?

Fire pit media includes fire pit glass, lava rock, and fire pit log sets. Each of these forms of fire pit media are intended as a decorative addition to your fire pit; however, we strongly recommend using either fire glass or lava rock to cover your fire pit burner. We recommend this for two reasons:

1)      Fire pit media protects your burner from the elements and other debris, while also hiding it from viewers, increasing its aesthetic appeal.

2)      Fire pit media also helps better distribute the flame, creating a broader, fuller flame for your enjoyment.


Can I fill my gas fire pit with pea gravel?

Yes, but only for natural gas applications. We do not recommend using pea gravel; however, if used properly following the same regulations as you would lava rock, pea gravel may be used for natural gas fire pits.


What if I smell gas?

1)      Shut off gas to appliance.

2)      Extinguish any open flame.

3)      If odor continues, keep away from appliance and immediately call gas supplier or fire department.


Do I need a cover for my fire pit or burner?

A cover is not required for your fire pit; it is, however, recommended. You can find a cover for just your burner, or for your entire enclosure; in either case they are a great investment to protect your appliance and increase the life of your fire feature.


What does CSA certified mean?

CSA certification indicates a product, process, or service that has been tested to a Canadian or U.S. standard and meets the requirement to be recognized as such.


Do I need CSA certification?

For most residential applications, CSA certification is not always required; however, you must check with local codes to be sure your local jurisdiction does not require CSA certification.

For commercial applications CSA certification is usually required; but, again, you must check with local codes to be sure what requirements your gas fire pit must fulfill.


How do returns/exchanges work?

Our 100% Satisfaction Guarantee allows you to return any product within 30 days from the original shipment date for a full refund, minus the original outbound shipping fees.

Item(s) must be in new condition, with all original accessories and in the original packaging. The buyer is responsible for the return shipping charges. Once the item has been received in new, unused, and resalable condition, inside its original packaging, your account will be credited for the item, minus the cost of original outbound shipping. 

Returns require an RMA number- please email or call us to find out more.


How do I track my purchases?

Upon completion of your order, we will print a unique shipping label for your package; once that package is processed by the carrier, we will email all relevant tracking information to the email address you include on your order.


Is there a shipping cost?

We are proud to offer free shipping on all orders in the continental United States; shipping to Alaska, Hawaii, Puerto Rico, and other international locations is available but is subject to an additional fee. Contact us to get shipping quotes 877-374-6777 or


How long does shipping take?

Shipping will vary based upon the items you purchase. Most items will ship out of our warehouse in Iowa and will ship within 24 hours of purchase, taking 1-5 days to ship based upon your location.

Some items on our website are too large and/or heavy to ship via standard FedEx or US Mail, so they are shipped via LTL Truck Delivery. Please allow extra time for these shipments to arrive.


I need my purchases ASAP, can I get expedited shipping?

Absolutely. We are more than happy to work with you on getting your purchases expedited, but you will be responsible for any additional shipping charge when expediting.


How much fire glass/lava rock do I need?

The amount of fire glass or lava rock you will need depends upon the dimensions of your fire pit enclosure.

Fire glass comes in 10 pound increments and is roughly smaller than a gallon, please refer to our fire glass calculator (here). Also note, the estimated amount may seem large, but understand that it is generally pretty accurate. All of our fire glass is extremely high quality and will last a lifetime.

Lava rock comes in 1 cubic foot increments (1/2 cubic foot for Lava Stone) and will generally be enough to cover smaller fire pits; for an idea of how much your burner will need use our fire media calculators.


Are there any installation/operation instructions for the gas fire pits?

Yes, we include the proper installation/operation manuals from the manufacturers upon shipping your items. These manuals are also available on our website, find your burner’s manual in the downloads section of its listing.


Can I burn wood logs on my gas fire pit?

No. These outdoor gas fire pit components are not rated to take the added heat of burning wood or other natural materials. Additionally, burning such items may result in damage to your components from ash and other debris created in the burning process.


Can I put a gas fire pit on my deck, or under a pergola?

The simple answer is no; however, as long as you were to follow the installation specifications you would be able to have it on a deck, or near a pergola

HPC Specifications and Clearances



Why does my gas fire pit make a whistling sound?

Most often, a whistling noise is due to your flex line’s routing. When installing your flex line, try to achieve as smooth a line as possible, with few harsh bends and angles. This should eliminate the whistling noise.

If whistling persists, the noise can also result from too high of pressure from your gas line. Check to make sure your gas flow is regulated to the proper setting, and you fulfill all of the manufacturer’s installation instructions for correct BTU usage and correct inches of Water Column. If necessary, an orifice can help alleviate some of the gas pressure in your system and reduce the whistling noise.  


Are any of these items covered by a warranty?

Some of our items are covered by a manufacturer’s warranty. See each company’s page for detailed information.