When you invest in a high-quality fire pit system from Firepits Direct, you're sure to want to keep it in top condition for many years to come. While we sell only the best products and components, some parts will require maintenance and even replacement depending on use and environmental conditions. We're here to assist in getting the most out of your investment.

One of our most popular offerings is the electronic fire pit ignitions from Hearth Products Controls. These innovative ignition solutions provide reliable startups and the convenience and utility of control via a remote or the official HPC One app for smartphone control. They're built to exacting standards, but like all things they are subject to wear and tear over the years, so we've put together this guide to help you diagnose and repair your HPC electronic ignition. 

It should be noted that when working with gas appliances, it is important to prioritize safety. If you're ever unsure, it's best to have work done by a certified gas professional.

Table of Contents

Which HPC Ignition Do You Have?

The first step in diagnosing the issue is determining which ignition model you have installed. There are two main series, the older HWI models and the newer EI designs. You can find the model number, serial number, and gas type on the side of the valve box underneath the burner and pan. The model number will contain either "EI" or "HWI" to indicate which version of the ignition you have. EI models offer either ON/OFF or HI/LO functionality, which will be indicated in the model number as well.

How Does an HPC Ignition Work?

Diagnosing and repairing an HPC ignition is easier when you understand how it works, so we've outlined the process here:

  1. The fire pit is turned on via switch, timer, remote or Bluetooth app.
  2. Gas (either propane or natural gas) is released to the pilot assembly and the igniter heats up, turning red.
  3. The pilot light ignites and heats up the thermocouple, a sensor that turns heat into an electronic signal.
  4. The thermocouple sends a signal to the control board, which opens the main gas valve to the burner.
  5. The pilot light ignites the gas coming from the burner, and the fire pit is now ignited.

HPC Troubleshooting and Repair Resources

To make the process easier, we've collected a library of HPC's official resources and guides for troubleshooting and repair here:

Troubleshooting Guides:

Full Product Manuals:

HPC Fire Replacement Parts and Components

Once you've diagnosed the issue, you may need to procure replacement parts to solve it. As a retail partner with HPC, we carry a large number of their components. In addition, we are able to work directly with the manufacturer to order anything we don't already carry, ensuring we can help you find exactly what you need. Whether you're in need of an igniter, pilot assembly or a new valve box, we're your source for HPC repair parts and information.

HPC Fire Pit Kit Warranty

As a leading manufacturer in the fire pit industry, HPC warrants its products against manufacturing defects that prevent safe or correct function. The warranty period varies by component type as outlined here:

  • Stainless steel fire pit and outdoor fireplace burners: Lifetime
  • Electronics and gas valves: Commercial - 1 year; Residential - 3 years
  • Pilot assembly: Commercial - 1 year; Residential - 2 years
  • Stainless steel pan, valve box: Commercial - 1 year; Residential - 5 years

If your component is covered under the warranty period, we are able to work with HPC to ensure your product is repaired or replaced. Full warranty details can be found in your owner's manual.

Need Help Troubleshooting Your HPC Ignition?

Our expert product specialists are available Monday through Friday from 8 a.m. to 5 p.m. Central Time to provide step-by-step assistance in diagnosing any issue with your HPC fire pit ignition. They're also able to help place orders for service parts either from our inventory or directly from HPC. Reach out to our expert team for help>>